Plainview
Village

9810 Linn Station Road
Louisville, KY 40223
502.429.4989
Book Appointment

Policies

Prices and services are subject to change without notice

APPOINTMENTS

Late Arrivals—At Salon Louie, your time and preferences are our top priority. We greatly appreciate your timely arrival to ensure a consistent, quality service and as a courtesy to other guests who come after you. Please note that late arrivals may be subject to a shortening of service offerings or a rescheduling of your appointment.

CANCELLATION 
POLICY

We kindly ask for a 24-hour cancellation notice for all salon services. If you cancel less than 24 hours in advance or “no-show” your appointment, you will be subject to a 50% service charge of the anticipated service amount listed at the stylist level. When scheduling future services, No Shows may be required to have a credit card on file and be subject to a service deposit to reserve future reservations. Some specialty services may require a deposit to reserve the time slots. We kindly ask for a 48-hour cancellation notice for all Specialty Services. Late cancellations and No Shows for Specialty services will be charged 100% of the full-service price to the credit card on file.

SERVICE 
GUARANTEE

We will gladly adjust any service you receive within 7 days of the original visit. Please contact us as soon as possible if there is a problem with your service. No refunds or credits for service will be given, but our stylist will ensure you are 100% satisfied with your result.

PRODUCT 
RETURNS

Haircare products unused or slightly used can be returned within 14 days of purchase with an original receipt for a credit refund, exchange, or store credit. Makeup, makeup brushes, hairbrushes, and tools may not be returned. Boutique Merchandise returned within 14 days of purchase with an original receipt and store tags attached may be returned for a credit refund, exchange, or store credit. Merchandise returned within 14 days of purchase date without an original receipt, but with store tags attached may be returned for a full exchange or store credit. Jewelry can be exchanged within 5 days of the original purchase. All Markdown items are final sale and cannot be returned or exchanged.

GIFT CARD

No refunds will be given for gift card purchases. Card must be present for redemption.

EXTENSIONS

Extensions are perfect for those looking for extra length, volume, dimensional color, and unique styling. Please call to schedule your extension consultation to determine pricing. A $25 fee will be charged at the time of the consult for time and will be applied to your hair purchase. Because extensions are individually picked, we will not offer any quotes over the phone or email.

GRATUITY

Gratuity is not included in any service, packages, or gift cards. As always gratuities are discretionary and always appreciated. If you choose to leave cash for gratuities, we provide envelopes. While we do not offer cash back, you do have the option to leave gratuities though our tipping partner "Tippy."